Terms of Service & Conditions

1. Engagement & Scope of Work

These Terms of Service ("Terms") govern all consulting, custom development, data migration, and software maintenance services provided by CRM Development Services Inc. ("Provider") to corporate clients ("Client"). Individual project specifications, milestone delivery schedules, and payment terms are detailed in mutually executed Statements of Work (SOWs).

2. 100% Intellectual Property & Code Ownership

We operate under a clear, zero-vendor-lock-in model for custom software engineering:

• Client IP Ownership: Upon final milestone completion and invoice settlement, Client owns 100% of all custom source code, proprietary database schemas, API connectors, UI components, and digital assets developed under the SOW.
• Zero Recurring Seat Fees: The custom software is licensed to Client on a perpetual, royalty-free, worldwide basis with zero recurring per-user seat fees owed to Provider.
• Open Source Dependencies: Standard third-party libraries and frameworks (e.g., React, Node.js, PostgreSQL) remain subject to their respective open-source licenses (MIT, Apache 2.0).

3. Milestone Delivery & Quality Acceptance

Projects are structured into discrete, verifiable engineering phases:

• Acceptance Window: Client has ten (10) business days following milestone delivery to test and verify deliverables against agreed acceptance criteria.
• Defect Rectification: Any verifiable functional defects or deviations from the SOW reported during the acceptance window will be remedied by Provider at no additional cost.
• Sign-Off: Approval of a milestone authorizes progression to the subsequent project phase and releases associated milestone funding.

4. Mutual Confidentiality & Non-Disclosure

Both parties agree to treat all technical specifications, customer records, database credentials, and business strategies as strictly Confidential Information. Neither party will disclose Confidential Information to third parties without prior written consent, except to employees or contractors bound by equivalent non-disclosure obligations.

5. Service Level Agreements (SLAs) & Support Retainers

For Clients subscribed to ongoing Dedicated SLA Maintenance & Support:

• Critical Incident Response (Priority 1): Incident triage and mitigation initiated within sixty (60) minutes for production outages.
• Maintenance Windows: Routine database updates and server patches are scheduled during off-peak hours with minimum 48 hours advance notification.
• Month-to-Month Flexibility: SLA retainers operate on flexible 30-day notice terms with zero long-term penalty clauses.

6. Limitation of Liability & Warranties

Provider warrants that custom software developed will perform substantially in accordance with the specifications in the applicable SOW for a period of ninety (90) days following final deployment.

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, or consequential damages (including loss of business profits or data loss). Provider's total aggregate liability arising out of any SOW shall not exceed the total fees paid by Client under that specific SOW in the preceding twelve (12) months.

7. Contact & Legal Notices

Formal legal notices and contracting inquiries should be addressed to: